Terms of Service
These Terms of Service ("Terms") govern the use of the aicrely website and CRM platform ("Service"). By creating an account or using the Service, you ("Customer") agree to these Terms.
1. The Service
aicrely provides an AI-powered WhatsApp CRM for healthcare practices, including lead capture, appointment booking, WhatsApp messaging, reminders, reviews, and reporting. Features may evolve over time.
2. Accounts & Responsibility
- You must provide accurate information and keep your login credentials secure.
- You are responsible for all activity under your account and for your staff users.
- You must have the legal right (patient consent where required) to store and message the contacts you add to the CRM.
3. WhatsApp & Meta Integrations
- WhatsApp messaging is provided via Meta's WhatsApp Business Platform. You agree to comply with the WhatsApp Business Terms and Meta's messaging policies (including opt-in requirements and template rules).
- Conversation charges billed by Meta for your WhatsApp Business Account are your responsibility.
- Misuse (spam, unsolicited bulk messaging) may result in suspension by Meta and/or by us.
4. Fees & Payment
The Service is billed as per the plan displayed at purchase (e.g., monthly subscription). Fees are non-refundable except as required by law. We may revise pricing with prior notice; continued use after the notice period constitutes acceptance.
5. Data
Your data is handled as described in our Privacy Policy. You retain ownership of the data you store in the CRM. On termination, you may request an export or deletion of your database.
6. Acceptable Use
- No unlawful, misleading, or harmful use, including sending medical advice without appropriate qualification.
- No attempts to breach security, scrape other customers' data, or resell the Service without a written agreement.
7. Availability & Disclaimer
We aim for high availability but the Service is provided "as is" without warranties of uninterrupted operation. AI-generated suggestions are aids, not medical or professional advice — final responsibility for all communication with patients remains with the Customer.
8. Limitation of Liability
To the maximum extent permitted by law, our total liability for any claim arising out of the Service is limited to the fees paid by you in the three (3) months preceding the claim. We are not liable for indirect or consequential losses.
9. Termination
You may cancel anytime; access continues until the end of the paid period. We may suspend or terminate accounts that violate these Terms or Meta's policies, with notice where practicable.
10. Governing Law
These Terms are governed by the laws of India. Courts at the registered place of business of aicrely shall have jurisdiction.
11. Contact
Questions about these Terms: info@aicrely.com